Chief Customer Officer, Service Delivery Excellence Group, Services Australia

As the Deputy CEO, Chief Customer Officer of Service Delivery Excellence at Services Australia, I lead a group responsible for optimising, improving and transforming critical services to millions of Australians every day. I have over ten years of senior executive experience in driving technology-enabled business transformation, including Artificial Intelligence (AI), digital identity, myGov and strategy in the public sector.

My mission is to apply design, innovation, customer experience, and digital capabilities to transform government services and create positive outcomes for our customers. I have a strong background in agile leadership, digital delivery, and strategy. I am passionate about fostering a culture of collaboration, empowerment, and excellence within Services Australia and across government.